Frequently Asked Questions

How often should I have my eyes examined?

Once every two years although more frequently if advised by your optometrist.

Why do my eyes have to be regularly tested?

Vision changes naturally over time. Regular eye tests can also detect eye disease early as well as other health problems including diabetes and high blood pressure.

How long will my appointment take?

Between thirty minutes and an hour.

What do I have to bring to my appointment?

Any glasses you wear or have worn in the past and your health fund card.

Why do you want to know about my lifestyle and family history?

Knowing your interests and work requirements allows us to find solutions that suit your visual profile. Your family history is important helping us correctly diagnose vision problems and eye diseases.

Can I claim my consultation fee on medicare?

Yes, consultation fees can be claimed on medicare. Retinal photography and OCT scans incur an additional cost.

Can Whitehouse process my medicare claim for me?

Yes, we can process your Medicare claim. Please bring an EFTPOS card with a savings or cheque account linked to it; the rebate can be refunded directly into that account.

Can Whitehouse process my private health fund claims using HICAPS

Yes we can.